Frequently Asked Questions

GENERAL

What is Tasting Escapes?


Tasting Escapes is a third party booking website that provides guests worldwide access to a large collection of unique tasting tours & activities.

Who are the providers/partners on Tasting Escapes?

Tasting Escapes providers are located in all corners of the world. Providers are handpicked and screened by the Tasting Escapes team.

How can I join the Tasting Escapes community?

To stay in the loop with everything that’s going on at Tasting Escapes, be sure to follow our updates on Facebook, Pinterest, and Instagram. 

How do I sign up to become a provider on Tasting Escapes?

Please visit our sign-up page: https://tastingescapes.com/How-to-list/

How can I contact the Tasting Escapes staff?

We’re here to help, please email hello@tastingescapes.com and we will respond to you right away.

PAYMENT SERVICES

Why do I have to submit my credit card information?

It is necessary to enter your credit card information so that we can process payment once you and the provider have come to an agreement and confirmed your booking request. The provider cannot confirm a booking until your credit card information has been entered.

When will my credit card be charged?

Your credit card will be charged once you receive a notification from the provider that your booking has been confirmed. Your credit card will not be charged if your booking request is declined, expired, or if you withdraw your request.

What do I do if my credit card is declined?

You can withdraw your booking request and submit a new booking request with a different credit card. If your credit card has been declined, please make sure that the credit card information you have entered is correct.

What is the TastingEscapes fee?

There is only a service provider fee for the Partner. There are no fees for the client. There is no fee for sending booking requests. You will not be charged if a booking is declined

BOOKING PROCEDURES

How do I send a booking request?

To send a booking request, find the tasting activity you would like to book, select the date(s), quantity of persons and check availability. Once you select the tasting you would like to book, select Request Booking, then you will enter your credit card information. You may also add an optional message to the host then, too.

When can I expect to hear from the provider?

We request that our hosts respond to all booking requests within 24-48 hours. However, some of our hosts are located in remote locations with limited access to internet, and it may take a bit longer. If your request is urgent, you can contact us at hello@tastingescapes.com.

Can I submit multiple booking requests at the same time?

Yes, you can submit multiple booking requests at the same time, but remember that the booking requests are not inquiries and can be confirmed at any moment. Submitting multiple requests for the same dates may put you at risk for a double confirmation.

What does each booking status mean?

Accepted/Booked: Green
Client:Your booking has been accepted and confirmed
Partner:You accpeted the booking and it confirmed it to the client

Waiting: Blue
Client:Waiting for reply
Partner:Waiting for reply

Your action needed: Orange
Client:Your received a message, please reply
Partner:Your received a message/booking, please reply/confirm

Cancelled: Red
Client:Your booking has been cancelled
Partner:The booking has been cancelled


How do I check the status of my booking request?

The status of your booking may be seen under the booking details in your user dashboard. You will also receive email notifications if the status of your booking changes.

How do I withdraw a booking request?

What is the difference between withdrawing and cancelling my booking?

You can withdraw your booking request if it is still pending. This means the host neither confirmed or declined your request, and your credit card was not charged. After a booking is confirmed and your credit card is charged, you have the option to cancel your booking. Upon cancellation, funds are released based on the cancellation policy of the host. Please view our Payments & Cancellation policy for additional information.

Where can I find the exact address of the tasting?

The exact address of a tasting is withheld until a booking is confirmed. However, you can view a map of the location on the tasting profile.

GUEST ACCESS

How do I change my username or password?

You can change your password under Account Settings after you have logged in to your account.

How do I log in?

You can log in to your account https://tastingescapes.com/Dashboard

CANCELLATION AND REFUNDS

How do I cancel a booking?

How do I get a refund?

If a booking has been cancelled through your Tasting Escapes dashboard, refunds will be initiated immediately to you and/or the provider. The appropriate funds will be credited back to the credit card that was used in the transaction. Refunds are given based on the cancellation policy of the provider.

PROVIDER CONTACT

How do I contact the provider?

You may contact the provider when you make a booking request. Once you have made a booking request you can communicate with the provider via the communication thread that is located in the bookings section while logged in.

How do I know if a provider has responded to my request?

You will receive an email notifying you that the provider has responded to your request. There is a link provided in the email that will take you to the communication thread where you can communicate with the provider.

Why can’t I contact the host via email or phone?

By contractual obligations, Tasting Escapes does not allow the exchange of contact information prior to a booking confirmation between providers and guests. For personal safety, this information is withheld until a booking is confirmed. Managing bookings outside of the Tasting Escapes system can create booking complications and risk for double bookings. Please view our Privacy Policy or Cancellation Policy for additional details.

The calendar on a providers profile is always available, why?

We give our provider full control of their profile and allow them to keep their calendar updated. While we encourage our providers to keep their calendar updated, many of them are located in remote areas with limited access to the internet and cannot always keep their calendars up-to-date.

A provider declined my booking with no explanation, what should I do next?

When our providers decline a booking request with no explanation, this typically means that they do not have availability. We encourage you to look at the surrounding areas on our site for other tastings.

REVIEWS

How can I submit a review?


Why are there no reviews on this Tasting Escapes listing?

The Tasting Escapes team is constantly adding new tasting activities. You may come across a new listings on the Tasting Escapes website that has yet to receive a review.